Getting in touch with us should never be a hassle. That’s why we insist on one single point of call should you have a problem or a query. You’ll have Kevin Watson’s (our Head of Customer Care) direct line and e-mail.
We guarantee a same-day response to any emergency, such as a major water leak. And the person who fixes it will be the Applecross sub-contractor who knows the property, so hopefully things can be more swiftly resolved. We are swift to resolve the smaller issues too, because we know that if these issues aren't fixed they can become larger issues and also because we want you to be delighted with your new home.